Customer Care

Warranty Extension



Your data

Your personal data is required to be able to extend your warranty. If you don not consent to submit your data, you will not be able to take part in the program.

AGV WARRANTY – REGULATIONS

AGV GUARANTEES ITS PRODUCTS AGAINST MANUFACTURING DEFECTS AND FAULTY MATERIALS. THIS WARRANTY IS VALID SOLELY FOR THE UNITED STATES OF AMERICA AND CANADA.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS WITH THE DEALER WHERE YOU PURCHASED THE PRODUCT.

VALIDITY

THE AGV WARRANTY HAS A VALIDITY OF 5 (FIVE) YEARS FOR THE PISTA GP AND CORSA MODELS, 4 (FOUR) YEARS FOR THE GRID, HORIZON, SKYLINE, AX-8 NAKED AND AX8 DUAL EVO MODELS, OR 3 (THREE) YEARS FOR ALL OTHER MODELS FROM THE PURCHASE OF ANY AGV PRODUCT.

ACTIVATING THE WARRANTY

IN ORDER TO ACTIVATE THE AGV WARRANTY, YOU MUST REGISTER ON THE OFFICIAL AGV WEB SITE WITHIN 60 DAYS OF PURCHASING THE PRODUCT. THIS WARRANTY IS INVALID IF YOU FAIL TO REGISTER WITHIN THAT DATE.

COVERAGE AND EXCLUSIONS

THE AGV WARRANTY COVERS ANY TYPE OF MANUFACTURING DEFECT OR FAULTY MATERIALS USED TO MANUFACTURE THE PRODUCT.
ANY FAILURE OF THE PRODUCT TO SATISFY YOUR EXPECTATIONS, HOWEVER CAUSED, MAY NOT BE CONSIDERED AS A DEFECT FOR PURPOSES OF THIS WARRANTY.
THE WARRANTY DOES NOT COVER, UNDER ANY CIRCUMSTANCES, DAMAGES DERIVING FROM: IMPROPER USE; NORMAL WEAR AND TEAR; DAMAGES; TAMPERING; INCORRECT MAINTENANCE OF THE GARMENT; NEGLIGENCE OR LACK OF CARE; DAMAGE CAUSED BY FALLING AND/OR ACCIDENTS, OR BY ALTERATIONS CAUSED BY EXTERNAL CAUSES, INCLUDING ANY REPAIRS PERFORMED BY UNAUTHORISED PEOPLE; DAMAGES CAUSED BY OTHER FACTORS/ACTIONS BEYOND THE CONTROL OF AGV; SUBJECTIVE ASSESSMENTS OF THE USER, SUCH AS COMFORT, NOISE, AERODYNAMICS, WHISTLING, ETC.; DAMAGE CAUSED BY PROLONGED EXPOSURE TO SOURCES OF LIGHT AND/OR HEAT.

LIMITATIONS

THE WARRANTY DOES NOT COVER AGV PRODUCTS YOU MAY HAVE PURCHASED ON LINE FROM WEBSITES WHICH ARE LOCATED IN A FOREIGN COUNTRY AND NOT IN YOUR COUNTRY OF RESIDENCE.

HOW TO USE THE WARRANTY

IN ORDER TO USE THE WARRANTY, PLEASE PROVIDE AGV WITH THE FOLLOWING:
a) THE PRODUCT FOR WHICH THE CLAIM IS BEING MADE, THROUGH ANY "AUTHORISED" AGV DEALER;
b) THE RECEIPT;
AGV WILL CHECK WHETHER YOU HAVE REGISTERED WITHIN THE TIMES REQUIRED BY THE REGULATIONS.
FOR ANY FURTHER INFORMATION, PLEASE CONTACT THE AGV ASSISTANCE SERVICE AT THE E-MAIL ADDRESS WARRANTYUSA@DAINESE.COM. AGV RESERVES THE RIGHT TO CHECK WHETHER THE CLAIMED DEFECT EXISTS AND TO REPAIR OR REPLACE THE PRODUCT ONLY AFTER IT HAS PERFORMED THIS CHECK. IF NO MANUFACTURING DEFECT OR FAULTY MATERIALS ARE FOUND AFTER THIS CHECK, AGV RESERVES THE RIGHT TO CHARGE THE CUSTOMER FOR THE COSTS OF THE CHECK AND REPAIR AND ALSO FOR THE RELATIVE SHIPMENT COSTS.
IF AGV IS UNABLE TO REPAIR OR REPLACE THE PRODUCT OR ANY PARTS THEREOF, IT WILL MAKE YOU AN OFFER, TAKING THE AGE OF THE PRODUCT INTO ACCOUNT, FOR REPLACEMENT OF THE PRODUCT WITH ANOTHER IDENTICAL ONE OR WITH AN EQUIVALENT MODEL.

INFORMATION AND AUTHORISATION FOR PROCESSING OF PERSONAL DATA

IN ACCEPTING THE AGV WARRANTY, YOU WILL BE ASKED FOR YOUR CONSENT TO “PROCESSING” AND “COMMUNICATION” OF YOUR PERSONAL DATA, COLLECTED BY AGV (ARTS. 11, 23 AND 24 OF LEGISLATIVE DECREE 196/2003), insofar as necessary, for the purposes and to the parties indicated in this information.
THE DATA YOU PROVIDE WILL BE USED WITH THE SUPPORT OF PAPER, ELECTRONIC AND/OR AUTOMATED MEDIA, BY AGV, TO REGISTER THE USER, SUPPLY THE SERVICES REQUESTED AND ACTIVATE AN INFORMATION SERVICE FOR YOU, AND ALSO: A) TO PROFILE YOUR PURCHASING PREFERENCES AND HABITS; B) FOR LOYALTY INITIATIVES; C) FOR SENDING, INCLUDING VIA E-MAIL, OF INFORMATION, COMMERCIAL AND ADVERTISING MATERIAL ON NEW AGV PRODUCTS AND SERVICES; D) TO CHECK THE LEVEL OF CUSTOMER SATISFACTION WITH PRODUCTS AND SERVICES; E) TO SATISFY ANY LEGAL AND CONTRACTUAL OBLIGATIONS CONNECTED WITH THE SERVICES YOU REQUEST. The data may be communicated to other companies BELONGING TO the group, to stores selling products OF THE GROUP and to other natural and legal people responsible for management of services, for similar processing with the same purposes. Providing the data and consent for processing for these purposes is optional and any failure to provide the data and/or consent will make it impossible for AGV to perform processing for the above purposes.
PURSUANT TO ART. 7 OF LEGISLATIVE DECREE NO. 196 OF 30-6-2003, YOU MAY HAVE ACCESS TO YOUR PERSONAL DATA AT ANY MOMENT AND ASK FOR IT TO BE REVISED, CHANGED, SUPPLEMENTED OR DELETED, AND YOU ARE ALWAYS ENTITLED TO OPPOSE SAID PROCESSING AT ANY MOMENT, FOR JUSTIFIED REASONS, BY WRITING TO THE DATA PROCESSING MANAGER AT agv S.P.A., VIA DELL’ARTIGIANATO 35 - 36060 MOLVENA (VI), ITALY.

I accept the above regulations and I authorize the processing of my personal data, in conformity with the above notice, for the performance of the various contractually-required services.






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