RETURNS
If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.
Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a free return label to affix to the package, which you can then use to return the package.
To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.
The item must be returned intact and carefully packaged in its original box, complete with every accessory.
