If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;

- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed.

No, we only accept Dainese product. For all AGV orders & returns please visit https://www.agv.com/us/en/findorder/ to create your return online. For all TCX orders & returns please visit https://www.tcxboots.com/us/en/findorder/

Our warehouse team performs daily QA in order to process the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and refunded back to the original form of payment.

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to process the returned item.