Preventive assistance campaign - K3
Dainese is committed to the safety of our customers. Dainese is voluntarily recalling specific batches of AGV K3 (E2206) Multi MPLK and Solid MPLK motorcycle helmets, manufactured in 2022. In specific batches of AGV K3 motorcycle helmets manufactured in 2022, the red lever latch of the micrometric buckle may fail to automatically engage. The user must manually latch the buckle to securely fasten the helmet as provided and warned in the User Safety Manual.
To determine whether your AGV K3 helmet is subject to this preventive assistance campaign, please follow the instructions below.
1.
Look at the labels on the chin strap on your helmet. Look at the label depicted in the photo that appears below. That label identifies the serial number of your helmet. The serial number appears to the right of the Circle containing the E3. The serial number will use the same format in the photo (e.g., 062032-P/J-0000238).
2.
Look at the label depicted in the photo that appears below. That label identifies the date of manufacture of your helmet. The date of manufacture appears at the lower right of the label.
3.
In order to verify if the serial number of your helmet is affected by this preventive assistance campaign, please take contact with one of the
following for support:
- the AGV dealer where you bought your helmet
- Dainese official Retail Store near you
- Dainese Consumer Care Team if you bought the helmet from dainese.com or agv.com
Why is Dainese conducting this preventive assistance campaign?
We are conducting this campaign to keep our customers safe.
What is the problem with the recalled helmets?
In specific batches of AGV K3 helmets manufactured in 2022, the red lever latch of the micrometric buckle may
fail to automatically engage: The user must manually latch the buckle to securely fasten the helmet as provided and
warned in the User Safety Manual.
How can I tell if my helmet is affected by the preventive assistance campaign?
Please follow the instructions above. Contact us through our online form.
My helmet buckle is working properly. Do I still need to return my helmet?
Yes, we are asking all customers to return their recalled helmets as soon as possible.
How long will it take to get my helmet back?
It will take between two and three weeks for your helmet to be repaired and returned to you.
I no longer have the receipt for the helmet. Can I still return my helmet for the recall repair?
Yes, of course, you may return your recalled helmet.
I no longer have the helmet. What should I do?
If you sold or gave your AGV K3 helmet to someone else, please give us their name, email address, street
address and telephone number through our online form.
If I have any questions, who can I contact?
Please contact our Consumer Care Team through our online form.
